Refund policy

Refund & Return Policy
Last updated: October 6, 2026

MasterGnome sells both made-to-order originals and goods supplied by partner brands. The product page identifies the item and its shipping arrangements. Return options differ by product, as described below.

If something's wrong with your order, we'll make it right.
If your item arrives misprinted, damaged, or defective, or it isn't what you ordered, we'll send a free replacement or give you a full refund. You choose. You don't need to send the item back. This covers:

a print that's crooked, misplaced, smudged, cracked, or the wrong design or color
holes, stains, tears, or other flaws in the garment
the wrong item, or a size tag that doesn't match the size you ordered
a package that's lost in transit (see "Lost packages" below)

How to tell us: email mastergnome.news@gmail.com within 30 days of delivery with your order number and a clear, well-lit photo of the problem. For print placement, lay the item flat so the whole thing and the print are in the photo. For a wrong size, show the size tag. For a wrong item, include the packing slip. We may ask for one more photo. After that, we'll send the fix.

Reading Gnome Enamel Keychain returns.
This stocked, partner-supplied item is eligible for a return request within 30 days of delivery if unused and in its original condition and packaging. Email mastergnome.news@gmail.com with your order number first. We will arrange the return instructions and label; do not send it to our business address. There is no return-label or restocking fee for an eligible return. After the supplier accepts the return, we refund the item price to your original payment method. Original shipping is not refunded for a change-of-mind return. The defect, wrong-item and lost-package protections on this page still apply.

Made-to-order items: wrong size or change of mind.
For products identified as made to order, we can't accept returns or exchanges if you chose the wrong size or color or changed your mind. Please check the size chart on each product page before ordering. Measurements can vary slightly within the tolerance listed there, and that isn't a defect.

What isn't a defect.
Colors can look a little different on fabric than on a screen. Tri-blend shirts give prints a soft, slightly faded vintage look on purpose. These are normal and aren't covered unless the print is actually flawed.

Cancellations.
If you need to cancel or change an order, email us right away. For made-to-order products, we can cancel or change the order only if production has not started. For stocked partner goods, we can do so only before the supplier processes the shipment. We will confirm whether the change is possible.

Lost packages.
If your order hasn't arrived 3 business days after the estimated delivery date, email us within 30 days of that estimated date. We'll trace it with the carrier and send a replacement or a refund if it's lost. If tracking shows delivered but you can't find it, let us know and we'll help you work with the carrier.

Address problems.
Please double-check your shipping address at checkout. If a package comes back because the address was incomplete or incorrect, or because it went unclaimed, we'll reship it once you confirm the address. The reshipping cost is yours in that case.

Refunds.
Approved refunds go back to your original payment method, usually within 5 business days of approval. Your bank may take a few more days to show it. If an order is canceled before it ships, you get a full refund, including shipping.

Please don't mail items to us. You never need to ship anything back for a defect claim. Just email us first.

Questions? Write to mastergnome.news@gmail.com and we will reply, usually within 1–2 business days.

William Nykaza d/b/a MasterGnome, 306 Pine Street, Deerfield, IL 60015